> ## Documentation Index
> Fetch the complete documentation index at: https://docs.corvic.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Automating Customer Support with Corvic AI

> Build a unified Customer 360 view across CRM, billing, and support tickets to detect escalating issues and trigger immediate action with Corvic AI

## Automating Customer Support with Corvic AI

This tutorial shows how to build a unified Customer 360 view across CRM, billing, and support tickets, so you can detect escalating issues early and trigger immediate action.

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/bSxVyNtguAw" title="Automating Customer Support with Corvic AI - Corvic AI" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

## What You'll Learn

* Unifying CRM, billing, and support ticket data into a single Customer 360 view
* Detecting escalating issues across channels
* Triggering immediate action when a customer needs attention
* Grounding support responses in verified customer data

## How It Works

### Unify Customer Data

Bring together CRM records, billing information, and support tickets so every customer has a single, complete profile.

### Detect Escalating Issues

Analyze signals across sources to spot customers whose issues are escalating before they churn or complain.

### Trigger Action

Use the unified view to route, prioritize, and act on issues immediately — grounded in the full customer context.

## Related Documentation

<CardGroup cols={2}>
  <Card title="Live Data Connectors" icon="plug" href="/tutorials/live-data-connectors">
    Connect CRM, billing, and support data sources.
  </Card>

  <Card title="Data Sources" icon="database" href="/concepts/data-sources">
    Manage the data sources behind Customer 360.
  </Card>

  <Card title="Agents" icon="robot" href="/features/agents">
    Build agents that reason over unified customer data.
  </Card>

  <Card title="Custom Knowledge Graph" icon="diagram-project" href="/tutorials/custom-knowledge-graph">
    Model relationships between customers, accounts, and tickets.
  </Card>
</CardGroup>

## Additional Resources

* [Watch on YouTube](https://www.youtube.com/watch?v=bSxVyNtguAw)
* [More video tutorials](https://www.youtube.com/@CorvicAI)